Cookie Policy

Cookies help us operate secure, reliable logistics software and understand how visitors engage with our websites and product. Because Orbex Data serves business users managing time-sensitive freight operations, certain cookies are essential for authentication, session continuity, and fraud prevention.

• Enable login, multi-factor authentication, and secure access to app.orbexdata.com.
• Remember language, timezone, and workspace preferences for authorized users.
• Maintain session state while you navigate shipment records, documents, and dashboards.
• Measure website traffic and product usage to improve performance and user experience.
• Support marketing analytics to understand which campaigns lead organizations to evaluate Orbex Data.
• Detect abusive traffic patterns and protect against credential stuffing or automated attacks.

We do not use cookies to sell personal information. We do not use cross-context behavioral advertising cookies on app.orbexdata.com. Marketing cookies on orbexdata.com are used only where permitted and subject to your consent preferences where required.

The table below describes the main categories of cookies and similar technologies used by Orbex Data. Specific cookie names and durations may change as we update our platform; material changes will be reflected in periodic updates to this policy.

When you authenticate through a third-party identity provider, that provider may set its own cookies governed by its privacy policy.

First-party cookies are set by Orbex Data domains such as orbexdata.com and app.orbexdata.com. We use first-party cookies for authentication, product analytics, and preference storage because they allow us to maintain direct control over data collection practices aligned with our Privacy Policy.

Third-party cookies may be set by service providers that assist with marketing measurement, content delivery, customer chat on our marketing site, or payment processing during checkout. These providers act under contractual restrictions and may only use data for specified purposes.

• Analytics and reliability partners may collect pseudonymous identifiers to report aggregate usage.
• Marketing partners may associate a browser with a campaign source on orbexdata.com only after consent where required.
• Embedded carrier or visibility content displayed within customer-configured integrations may set cookies subject to the third party's policies.
• We require subprocessors handling cookie-related data to implement appropriate security and data protection obligations.

You can manage cookie preferences through the cookie banner or settings link displayed on orbexdata.com where available. You may withdraw consent for non-essential cookies at any time by revisiting those settings.

Browser and device controls

• Most browsers allow you to block or delete cookies through settings. Blocking all cookies may prevent login to app.orbexdata.com.
• You can configure browser settings to notify you when cookies are set and choose whether to accept them.
• Mobile devices may offer advertising or tracking limits through operating system settings.
• Industry opt-out tools for interest-based advertising may be available in your region, though Orbex Data does not rely on cross-site advertising cookies within the application.

If you disable strictly necessary cookies, parts of the Services may not function correctly, including authenticated sessions, document uploads, and API-based integrations accessed through the web interface.

Authenticated users can manage certain in-app preferences—such as notification and display settings—through account settings without relying on marketing cookies.

Some browsers transmit "Do Not Track" (DNT) signals. Because there is no uniform industry standard for responding to DNT signals, Orbex Data does not currently alter its practices solely in response to unsupported or ambiguous DNT headers.

Where required by applicable law, we honor Global Privacy Control (GPC) or similar legally recognized opt-out preference signals for non-essential cookies and applicable data sharing on our U.S. marketing website.

Enterprise administrators may contact hello@orbexdata.com for information about analytics configurations available under their subscription and any options to limit optional telemetry in the application environment.

We may update this Cookie Policy to reflect changes in technology, regulation, or our practices. Updated versions will be posted at orbexdata.com/legal/cookie-policy with a revised effective date. Material changes may be accompanied by an updated consent banner where required.

For questions about this Cookie Policy or our use of cookies, contact hello@orbexdata.com. You may also write to Orbex Data, F#08 st 10, RusseyKeo, Phnom Penh, Cambodia.

For more information about how we process personal information, see our Privacy Policy. Enterprise customers may request additional details about subprocessors and analytics configurations in our Data Processing Addendum.