Freight forwarder
Unified control tower for ocean and air
Consolidated milestones across 120+ trade lanes — cutting exception response time for a regional forwarding desk serving shippers across Asia.
42% faster exception response
Customer stories
Freight forwarders and brokerages run on Orbex Data
Logistics companies use Orbex to unify shipment data, act on intelligence faster, and deliver better outcomes on every lane they book — from control towers to cost analytics.
80+
Freight & brokerage teams
800K+
Shipments tracked
5
Core product modules
99.9%
Platform uptime
Stories by use case
How freight forwarders and brokerages use Orbex to run smarter operations — from lane analytics to predictive ETAs and cost reconciliation.
Freight forwarder
Live visibility for export operations
Replaced weekly spreadsheet roll-ups with live dashboards — surfacing on-time performance, port dwell, and carrier gaps for export teams in minutes.
6× faster reporting cycles
Freight brokerage
Data-led carrier negotiations
Compared lane scorecards and rollover rates before every booking — giving brokerage teams confidence on capacity and pricing across key corridors.
18% freight cost reduction
Freight brokerage
Automating exception triage at scale
Connected milestone data and root-cause views so brokerage ops resolve delays before escalation — with intelligence routed to the right owner automatically.
95% fewer manual handoffs
Freight forwarder
Scaling analytics across the network
Trend dashboards and AI-assisted queries answer operational questions without waiting on BI — keeping forwarding teams ahead of disruptions on every lane.
100K+ queries answered monthly
TESTIMONIALS
What our customers say
Freight forwarders and brokerages on how Orbex fits their day-to-day operations.
“Orbex replaced three disconnected tools with one live shipment record — our forwarding desk finally matches how ocean and air freight actually moves.”
Sopheap Chhorn
Head of Operations · Freight forwarder
“Lane scorecards changed how we negotiate with carriers. Our brokerage team quotes with data, not guesswork, on every trade lane we cover.”
Wei Ming Tan
Commercial Director · Freight brokerage
“The support team guided us through setup and stays close to our workflows. Exception routing and milestone alerts now land with the right owner every time.”
Minh Nguyen
Customer Operations Lead · Freight forwarder
“Orbex replaced three disconnected tools with one live shipment record — our forwarding desk finally matches how ocean and air freight actually moves.”
Sopheap Chhorn
Head of Operations · Freight forwarder
“Lane scorecards changed how we negotiate with carriers. Our brokerage team quotes with data, not guesswork, on every trade lane we cover.”
Wei Ming Tan
Commercial Director · Freight brokerage
“The support team guided us through setup and stays close to our workflows. Exception routing and milestone alerts now land with the right owner every time.”
Minh Nguyen
Customer Operations Lead · Freight forwarder
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