How does Orbex Data integrate with our existing systems?

Our platform offers robust API access for custom integrations and has pre-built connectors for major ERP, accounting, and warehouse management systems to ensure a seamless data flow.

How is our sensitive shipment and customer data protected?

Data security is our top priority. All data is encrypted both in transit (TLS 1.2+) and at rest (AES-256). We are hosted on secure, SOC 2 compliant cloud infrastructure and adhere to strict data privacy regulations like GDPR.

Is the platform suitable for a large, enterprise-level operation?

Yes. The platform is built on a scalable architecture designed to handle high volumes of shipments and users. We offer dedicated enterprise plans with custom SLAs and infrastructure.

Terms of Service

Name: Orbex Data
Author: Orbex Data

Last updated: August 27, 2025

Disclaimer: These terms are designed for a modern logistics technology platform. Please consult with a legal professional to create terms that fit your specific business needs.

1. Agreement to Terms

By accessing or using the Orbex Data platform and services ("Service"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

These Terms apply to all visitors, users, and others who wish to access or use our logistics optimization platform. If you do not agree with these Terms, you may not use our Service.

2. Our Services

Orbex Data provides a comprehensive logistics intelligence platform that includes:

Shipment Management

Track and manage all your shipments in a centralized dashboard

Data Analytics

Predictive insights for supply chain optimization

Automated Documentation

Streamlined compliance and documentation features

Carrier Integrations

Seamless connection with carriers and logistics partners

Custom Reporting

Custom reporting and dashboard capabilities

We continuously update and improve our Services and may add or remove features at our discretion. We will provide notice of material changes that may adversely affect your use of the Service.

3. User Accounts

When you create an account with us, you guarantee that:

You are at least 18 years of age or the age of majority in your jurisdiction
The information you provide is accurate, complete, and current
You are authorized to represent the business on whose behalf you are registering
You will maintain the security of your account credentials

You are responsible for all activities that occur under your account and must notify us immediately of any unauthorized use. We reserve the right to suspend or terminate accounts that provide false information or are used for fraudulent purposes.

4. Subscriptions & Payments

4.1 Subscription Plans

Our Service is offered on a subscription basis with different tiers based on features and usage limits. You agree to pay all fees associated with your selected plan.

4.2 Billing and Renewal

Subscription fees are billed in advance on a monthly or annual basis. Your subscription will automatically renew at the end of each billing cycle unless you cancel before the renewal date.

4.3 Price Changes

We reserve the right to change subscription fees with 30 days' notice. Price changes will not apply to the current billing cycle but will take effect upon the next renewal.

4.4 Refunds

All fees are non-refundable except as required by law or as explicitly stated in our refund policy. If you cancel your subscription, you will continue to have access until the end of your billing period.

5. User Content

5.1 Your Content

Our Service allows you to upload, submit, store, and process logistics data, shipment information, and other content ("User Content"). You retain all rights to your User Content.

5.2 License Grant

By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, process, store, and display your User Content solely for the purpose of providing and improving our Services.

5.3 Content Responsibilities

You are solely responsible for your User Content and ensure that:

You have all necessary rights to the content you submit
Your content does not violate any laws or third-party rights
Your content does not contain malicious code or viruses

We may remove any User Content that violates these Terms without prior notice.

6. Intellectual Property

6.1 Our Intellectual Property

The Service and its original content (excluding User Content), features, functionality, algorithms, and know-how are and will remain the exclusive property of Orbex Data and its licensors. The Service is protected by copyright, trademark, patent, and other laws of both the United States and foreign countries.

6.2 Feedback

Any feedback, comments, or suggestions you provide regarding our Service may be used without restriction or compensation to you.

7. API Usage

If we provide API access as part of our Service, you agree to:

Use the API only for its intended purpose within your licensed usage limits
Not attempt to reverse engineer, decompile, or otherwise derive source code from our API
Not use the API in a manner that could damage, disable, overburden, or impair our systems
Comply with any rate limits or other technical restrictions we implement

We may monitor API usage and suspend access if we detect abusive or non-compliant usage patterns.

8. Third-Party Services

Our Service may integrate with or contain links to third-party websites, services, or applications that are not owned or controlled by Orbex Data. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party services.

You acknowledge and agree that Orbex Data shall not be responsible or liable for any damage or loss caused by or in connection with the use of any such third-party services.

9. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Service will cease immediately.

You may terminate your account at any time by contacting us or through your account settings. Provisions of these Terms that by their nature should survive termination will do so, including ownership provisions, warranty disclaimers, and limitations of liability.

10. Disclaimers

Our Service is provided on an "AS IS" and "AS AVAILABLE" basis. Orbex Data makes no warranties, expressed or implied, and hereby disclaims all warranties including without limitation implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee that:

The Service will meet all your requirements
The Service will be uninterrupted, timely, secure, or error-free
The results that may be obtained from the Service will be accurate or reliable
Any errors in the Service will be corrected

You understand that logistics operations involve many variables outside our control, and we do not guarantee specific business outcomes from using our Service.

11. Limitation of Liability

In no event shall Orbex Data, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

Your access to or use of or inability to access or use the Service
Any conduct or content of any third party on the Service
Any content obtained from the Service
Unauthorized access, use, or alteration of your transmissions or content

Our total liability for any claims under these Terms, including for any implied warranties, is limited to the amount you paid us to use the Service in the six months preceding the event giving rise to the liability.

12. Governing Law

These Terms shall be governed and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions. Any disputes shall be resolved in the state or federal courts located in San Francisco County, California.

13. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms.

14. Contact Information

If you have any questions about these Terms, please contact us at:

Orbex Data.

Phnom Penh

Camodia

legal@orbexdata.com

Phone

+855 11 3717 81