Privacy Policy
Last updated: August 27, 2025
Disclaimer: This policy is designed for a modern logistics technology platform. Please consult with a legal professional to create a policy that fits your specific business needs.
1. Introduction
Welcome to Orbex Data ("we," "our," or "us"). We are committed to transforming global logistics through data intelligence while protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our logistics optimization platform and services.
As a logistics technology company, we process significant amounts of commercial data to help businesses streamline their supply chains, reduce costs, and improve delivery performance. By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide
When using our logistics platform, we collect:
- Account Information: Name, email address, phone number, company details, and payment information
- Business Data: Shipment details, inventory information, supplier and customer data, shipping documents, and financial records
- Communications: Records of correspondence when you contact our support team
2.2 Information Collected Automatically
We gather technical and usage information including:
- Device Information: IP address, browser type, operating system, and device identifiers
- Usage Data: Pages visited, features used, API calls, and interaction patterns
- Log Data: Server logs, error reports, and performance metrics
- Location Data: Approximate location derived from IP address for regional customization
2.3 Information from Third Parties
We may receive information from:
- Carriers and logistics partners through API integrations
- Payment processors for subscription management
- Business partners offering complementary services
- Publicly available sources for data enrichment
3. How We Use Information
We use the information we collect to:
Provide and Maintain Services
Create and manage your account, process transactions, and deliver logistics insights
Improve Our Platform
Develop new features, optimize algorithms, and enhance user experience
Personalization
Customize dashboard views, reports, and recommendations
Communications
Send service updates, security alerts, and support messages
Analytics
Analyze usage patterns to improve service quality
Security
Monitor for fraudulent activity and protect against unauthorized access
Compliance
Fulfill legal obligations and enforce our terms of service
4. How We Share Information
We do not sell your personal information. We may share information in the following circumstances:
Service Providers
With vendors who perform services on our behalf (payment processing, data storage, analytics)
Logistics Partners
With carriers and fulfillment partners to execute shipments and provide status updates
Business Transfers
In connection with a merger, acquisition, or sale of assets
Legal Compliance
When required by law or to protect our rights, safety, or property
Consent
With your explicit permission for specific purposes
All third parties are contractually obligated to maintain confidentiality and security of your information.
5. Data Retention
We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
Years for account information after closure
Years for shipment and transaction data
Analytics data in aggregated form for industry benchmarking
6. Data Security
We implement comprehensive security measures including:
SSL/TLS Encryption
For all data in transit
AES-256 Encryption
For data at rest
Regular Security Audits
And penetration testing
Access Controls
Role-based access and multi-factor authentication
Compliance Frameworks
SOC 2 Type II and ISO 27001 compliance
While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. We continuously work to enhance our security practices.
7. International Data Transfers
As a global logistics platform, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place through:
- EU Standard Contractual Clauses for transfers from the EEA
- Adequacy decisions where applicable
- Binding Corporate Rules for intra-company transfers
8. Your Rights & Choices
Depending on your location, you may have rights under applicable data protection laws including:
Access
Request copies of your personal information
Correction
Update inaccurate or incomplete information
Deletion
Request erasure of your personal data
Restriction
Limit how we use your information
Portability
Receive your data in a machine-readable format
Objection
Object to processing based on legitimate interests
Withdraw Consent
Revoke consent where processing is based on consent
You can exercise these rights through your account settings or by contacting us directly. We respond to all requests within 30 days.
9. Changes to This Policy
We may update this policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the new policy on our website and, where appropriate, through other communication channels.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact our Data Protection Officer at:
Orbex Data.
Attn: Data Protection Officer
Phnom Penh
Cambodia
privacy@orbexdata.com
Phone
+855 11 3717 81